Dow Jones

Solution Engineer

USA-NY-NEW YORK
Requisition ID
2017-30508
Business Area
TECHNOLOGY - ENTERPRISE
Job Area1
Technology

Job Description

As a member of Shared Technology Services, you will play a key role in the delivery of high quality technical support to the business and the customer, whilst delivering exceptional customer service and satisfaction through a personalized experience.

The Senior Technical Engineer will provide second and third line support for both Windows and Apple client platforms

The role will work closely with both internal teams and external vendors to ensure the desired technical support and solutions are achieved - ensuring that all appropriate SLA’s & OLA’s are achieved and exceeded wherever possible.

  • Record and where possible, resolve customer queries using various diagnostic tools and interpersonal skills.

  • Provide second level troubleshooting/support for AV equipment in meeting spaces.

  • Program equipment in new video conference spaces and calibrate audio.

  • Manage high impact incidents affecting the technology systems and environments.

  • Provide the highest levels of customer IT project support and satisfaction in-line with the company policies and procedures.

Company Overview

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets

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