SALES RENEWAL MANAGER
Who we are and what we do?
The newly developed Professional Membership team is responsible for recruiting and retaining members of the world’s foremost influential business membership. We equip ambitious professionals with the essential intelligence and tools they need to better lead their industries, grow their businesses and advance their careers. We provide a highly specialized service that builds on the power of our journalism, the insight of our analysis, the ambition of our audience and the continuity of community.
This position will support the revenue growth in our new Professional Membership unit by enabling our sales teams to improve member retention. The candidate will have the ability to develop a deep understanding of our existing customers and prospects. They will also understand our offerings inside and out.
The candidate will need to understand the book of business, assess likelihood of renewal using metrics like current engagement and contact history and give the sales team strategies and tools to enable improved renewal conversations with members. They will also be proactive in identifying at risk members and enacting preventative campaigns well before renewal. They will create prioritized lists and help strategize with the sales team the best plan of attack for their territories. Additionally, they will identify strong upsell opportunities for each client and work with the sales team on their pitches for the additional business.
This candidate will be extremely analytical, and will use those skills to create scalable, repeatable processes to improve the renewal rates.
This person will have to work extremely closely with the sales team, who sell via phone and face to face to PR agencies, communications departments, department heads and C-Suite executives.