Dow Jones

Staff Assistant

USA-MA-CHICOPEE
Requisition ID
2017-30578
Job Function
Office Administration
Business Area
FINANCE
Job Area1
Product & Operations

Job Description

Job Description:
The RPS Lead is responsible for stakeholders as needed to ensure all orders are transacted accurately, timely and comply with the order processing guidelines. Maintain quality control while ensuring orders’ terms comply with contractual standards. Provide user access and permissioning to DJ web services. Interact with various stakeholders to resolve customer master, pricing, inventory and order/invoice issues.


Responsibilities:

 

  • Working on a mail opening machine, keying
  • Ensure accuracy in processing each consolidation and as well as end of day balancing & Check 21 file
  • Manage all order fulfillment related work queues in Salesforce.com, SOS, JIRA, etc..
  • Have an understanding of business systems and processes and recommend process and system improvements.
  • Comply with company and departmental policies, procedures and performance standards.
  • Utilize systems and tools in order to achieve department objectives.
  • Complete administrative tasks and perform other related duties as assigned
  • Research and enter orders via automated billing system.
  • Utilize FileNet (document management imaging) for scanning pertinent documents.
  • Monitor work lists and run reports
  • Interact with DataCap team and Mailing Operations, ensure smooth workflow
  • Perform other duties as required


Required Skills:

  • Excellent communication skills; verbal and written as well as excellent phone etiquette.
  • Proficiency in MS Office (Word and Excel.)
  • Minimum of two years experience with computers and data entry, servicing customers
  • Proven problem solving skills, detail oriented with good analytical skills
  • Ability to work independently and to exercise good sound judgment.
  • Ability to project a positive image on behalf of the organization.
  • Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.

Company Overview

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets

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