Research & Development Manager
Who we are and what we do?
The newly developed Professional Membership team equips ambitious professionals with the essential business intelligence and tools they need to better lead their industries, grow their businesses and advance their careers. Its business intelligence division is responsible for all non-news output across our industry and executive memberships, providing decision-support analysis, data, tools and workflow solutions.
With products spanning both industry and executive services, WSJ Professional delivers the world’s foremost influential business membership. Our highly specialized service builds on the power of our journalism, the insight of our analysis, the ambition of our audience and the continuity of community
The newly formed position of R&D manager will play a key role in sourcing, developing and shepherding ideas and concepts to fruition for the industry research division. It will also ensure our existing professional products are managed efficiently and that ongoing needs for improvements to the products are captured, scheduled and executed as specified and according to agreed deadlines.
Reporting to the GM, Industry, a key part of the role will be to maximize the potential of the newly expanded list of products that sit within the WSJ Professional group. This will include ensuring best use of resources across the group of products, finding opportunities for serving customers with related information products, identifying improvements to processes, exploring and researching the addition of industry research and assisting the GM in communicating this throughout the group to help coordinate actions and promote awareness.
Key elements of the role will include:
--Establishing a common understanding across the Professional Group (Industry Intelligence and Executive) of the markets we serve and the products we have, also helping deepen our understanding of the needs of customers in those markets;
-- Working with the GM, Industry, to research, prioritise and roll out product enhancements, creating the roadmap for development;
--Developing a system for attracting and then empowering a team of client-facing industry experts/analysts within the team, as it grows, that underpins the business intelligence credibility each of the verticals.
--Working with the sales team to capture user feedback, identify gaps in content and put in place a programme of responsive iterations;
--Establishing a process for customer feedback to be recorded, analyzed and acted upon, working across the multiple functions of the professional group;
--Assisting the GM in building a framework for future extension of a right-sized, multi-level industry research & development division;
--Owning market competitor insight and regularly update the relevant teams with competitor information;
--Seeking out / recommending external partners for partnerships, joint product offerings and content; once established, manage those relationships on an ongoing basis;
--Identifying synergies across the WSJ Professional group in product elements, processes, use of data and tools and coordinate with the Marketing and Sales leadership to help turn these to sales & marketing opportunities;
--Supporting the execution of product initiatives including new features, new offerings and new product launches.
You will have a few years’ experience working in a data-led / analysis-led research organisation, or in industry directly in a research and/or product capacity. In a relatively short time, you’ve been able to demonstrate a creative and analytical mind will have been making active contributions to client-facing content, or for internal stakeholders who rely on such output to inform their decisions,
You have an impressive academic or industry background. You communicate ideas with passion and sincerity. You are comfortable at a high intellectual level and in a challenging but intellectually curious environment. It makes sense to you that simplicity, adaptability and utility are prized highly by the customer, and seek that outcome at every opportunity. Scalable and repeatable is a mantra you subscribe to, but you also recognise that cookie cutters need not apply.
You demonstrate analytical skill, a native ease with data technologies and a passion for what’s next. You of course have a strong written and spoken capacity.